Shipping & Delivery Policy
Delivery Time
Order confirm hone ke baad aam taur par 2-4 days mein delivery ho jaati hai. Remote locations par thoda zyada time lag sakta hai. Prescription medicines ke liye pharmacist verification ke baad hi dispatch hota hai, isliye us case mein 1 din extra lag sakta hai.
Delivery Charges
₹1000 se upar ke orders par delivery FREE hai. Usse kam ke orders par ₹60 delivery charge lagta hai. Cash on Delivery chunne par ₹80 ka extra COD handling charge lagta hai. Ye charges checkout par order place karne se pehle saaf dikhaye jaate hain.
Serviceable Areas
Hum apne courier partners ke through poore India mein deliver karte hain. Kuch pincodes par COD available nahi hota — checkout par aapka pincode daalte hi bata diya jaata hai ki wahan kya available hai.
Order Tracking
Order dispatch hote hi aapko WhatsApp par tracking ID aur ek delivery code milta hai. Order ki live status aap apne account ke Orders section mein bhi dekh sakte hain. Delivery ke waqt agent ko wahi delivery code batana hota hai.
Order Kaise Fulfil Hota Hai
Namo Pharmacy ek aggregator platform hai — hum khud dawaayein stock nahi karte. Aapka order verified partner pharmacies ko forward hota hai, aur wahi licensed pharmacy genuine product aapke pate par dispatch karti hai.
Delivery Fail Ho Jaye To
Agar address galat ho, aap uplabdh na hon, ya COD order lene se mana kar dein, to shipment humein wapas aa jaata hai. Aise mein hum aapse sampark karke dobara bhejne ki koshish karte hain. Kisi bhi dikkat par 9413908863 par call ya WhatsApp karein.